FAQs

Are Your Rentals Clean?

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

Does the price include set up and delivery?

Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

What type of parties and events do you provide rentals for?

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Can I use a water hose on a bounce house?

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Does the rental have to be set up on grass?

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Does the standard rental include the whole day?

Our standard rental times are from 10am to 6pm. If you need different times, please contact us.

When do you set up?

Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance, or the day before your party begins. If this is the case, we will call the day before to confirm that someone will be at the party location.

What type of payments do you take?

Cash and Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

What if we need to cancel?

We can cancel your rental at no charge as long as it is canceled 12 hours before the delivery time.

What type of surface do you set up on?

We can set up on grass (best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us at once. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.